Claire Willis Personal Training and Pilates - Booking Terms and Conditions
1. Booking and Payment
All sessions and classes must be booked and paid for in advance via Hey Book Me (heybookme.app). Your place is only confirmed once payment has been processed and you have received a booking confirmation.
2. Cancellation and Refunds
2.1 If you need to cancel, you must do so at least 24 hours before your session start time to receive a full refund, class credit, or the option to rebook.
2.2 Cancellations made with less than 24 hours' notice will not be eligible for a refund, credit, or rebook. This applies to all session types, including group classes, 1:1, and 2:1 sessions.
2.3 In the event that Claire Willis Personal Training & Pilates cancels or reschedules a session, you will be offered a full refund or the option to rebook at no additional charge.
3. Class Credits and Packages
3.1 Class credits are non-transferable and cannot be shared with another person.
3.2 Credit expiry is calculated from the date of purchase as follows:
Welcome Pass (3 sessions): must be used within 14 days of purchase.
6-session pass: credits expire after 8 weeks.
12-session pass: credits expire after 14 weeks.
Credits not used within the applicable expiry period will lapse and will not be refunded or extended, except in exceptional circumstances at Claire's discretion.
3.3 Packages are non-refundable once partially used, except as set out in Section 2 above.
4. Health Screening and PAR-Q Declaration
4.1 By booking a session, you confirm that you will complete a health screening questionnaire (PAR-Q) before your first session. A separate informed consent form will be provided at that stage, which you must sign before participating.
4.2 You agree to inform Claire of any changes to your health, medical conditions, injuries, surgery, or medications before each session where relevant.
4.3 If you are unsure whether movement is appropriate for you, you are encouraged to seek advice from your GP or relevant healthcare professional before participating.
4.4 Claire Willis Personal Training & Pilates reserves the right to decline or modify participation where it is considered that doing so would be in your best interest.
5. Participation at Your Own Risk
5.1 You participate in all sessions entirely at your own risk. Whilst every reasonable care is taken to ensure sessions are safe and appropriate, Claire Willis Personal Training & Pilates cannot accept liability for any injury, loss, or damage sustained during participation, except where this results from proven negligence.
5.2 You are responsible for ensuring that your participation does not conflict with any medical advice you have received.
6. Photo and Video Content
Consent for the use of photographs or video footage taken during sessions is addressed as part of your informed consent documentation, completed alongside your PAR-Q. If you have any questions or wish to update your preference, please contact Claire directly via clairewillispt.co.uk.
7. Punctuality
Please aim to arrive a few minutes before your session start time. Latecomers may be admitted at Claire's discretion, but late arrival does not entitle you to additional time or a partial refund.
8. Conduct
You are expected to treat other participants and Claire with respect at all times. Claire reserves the right to ask any participant to leave a session if their behaviour is disruptive or inappropriate, and no refund will be issued.
9. Contact
If you have any questions about these terms, or need to discuss your booking, please get in touch via clairewillispt.co.uk.